This paper analyzes the quality of digitalization within state bodies themselves. The functions of three document management systems were examined: an existing classic application, an internal Document Management System, and an external Document Management System. The relationships and specificities of these systems' interaction with their environment, as well as their impact on the efficiency of public administration services, were investigated. The paper presents experiences and suggestions for improving efficiency in the domain of managing documents in digital form. It highlights the advantage of dynamic data and information exchange compared to the concept of static information provision offered by a Document Management System. The need for introducing new methods of information search and consolidation is elaborated. The process by which purposefully structured information is generated from a digitized mass of documents is examined.