Concept of the Exception Handling System for Manufacturing Business Processes

Dragan Mišić, Dragan Domazet, Miroslav Trajanović, Miodrag Manić, Milan Zdravković

Business processes managed by information systems rarely operate according to the pre defined scenario. Exceptions to the pre defined workflows occur frequently. This especially applies to the production processes, which are very complex and require a constant human involvement. Workflow management systems should be capable of responding adequately to the exceptions caused by the process environment. Moreover, the response should be automatic, if possible, i.e. the workflow should automatically adapt to the new situation, or otherwise, the system administrator should be informed, so that he could take appropriate actions. This paper presents workflow management system MD, which is capable of offering a satisfying solution to the detected exceptions.